General PokerStars Casino FAQs

Casino Games

What Casino games are offered? Where can I find the rules of Blackjack and Roulette? Can I play Casino games using a Mac personal computer? Can I play Casino games on your mobile software? What is the origin of the Casino games software? Can I chat with players at Multi-Player casino tables in the same way I do at poker tables? What is Return to Player (RTP) and how can I find the RTP % for Casino games?

Blackjack

What is a 'Split' in Blackjack? How do I 'Double Down' in Blackjack? What is 'Insurance'? What is the difference between a soft 17 and a hard 17 in Blackjack?

Roulette

How many numbers are there on a Roulette wheel? What is the meaning of 'Inside Bets' and 'Outside Bets'?

Casino Gameplay

What is a Random Number Generator (RNG)? Is it possible to hide Casino games navigation in the main lobby? How many tables can be played at once? What is the meaning of Single Player tables and Multi-Player tables? Can the Dealer Voice be switched off? Why do Casino games tables not display my custom table background? If I am playing at a Blackjack table and in the middle of a hand, can I 'Double' or 'Split' if I do not have sufficient funds? How long can players sit out at casino games tables?

Disconnection Policy & Refunds

If I’ve placed bets on a Blackjack table, but am then disconnected before the hand is dealt, what happens? If I am disconnected in the middle of a Blackjack hand, what happens? Will I lose my money if I accidentally close the window after my Blackjack hand is dealt, but before I take my action? What happens if I have placed bets, but leave a Roulette table? What if I am disconnected or leave, and am unable to resume my saved game? What happens if I leave or am disconnected from a table once my actions are complete, but before the wheel has finished spinning or the dealer has finished dealing their hand?

Play Money

Can I play Casino games for play money?

Reward Points

Do I earn reward points in Casino games?

Cashier

Can I play casino games using my current account balance?

Account

Do I need to create a new account to play Casino games? Who do I contact if I have further Casino games-related questions or concerns?

Installing Flash Player

How to get and install Flash Player

This page relates to regular Casino games. See here for the Live Casino FAQ page.

Aplikace PokerStars Casino

PokerStars Casino App

Hrajte hry v PokerStars Casino, ať už jste kdekoliv, a to díky naší aplikaci dostupné pro iOS i Android.

Zákaznická podpora

Support

Tým zákaznické podpory herny PokerStars je vám k dispozici 24 hodin denně, 7 dní v týdnu, aby zodpověděl dotazy, které jste nenašli v sekci Často kladené dotazy.

Hraní o reálné peníze

Chip Stack

Uskutečněte svůj první vklad reálných peněz a začněte hrát na PokerStars. Vklady jsou rychlé a bezpečné.