As part of our license, any payment method that is used for either deposits or withdrawals must have a corresponding document reviewed and then verified to confirm that you are the owner of the payment method being used.
Please note - All documents received are securely held and will not be used for any other purpose other than the intended purpose of verifying the payment method. This is a one-time only requirement for each new payment method used. Once a payment method is verified, we will not need to verify it again.
If you are using a new payment method that has not yet been verified, you will be prompted to send documents verifying the payment method that you have used during the deposit and withdrawal process.
Simply upload your documents when prompted and we will take care of the rest, notifying you once the verification has been completed.
You can send us any of the documents needed by either:
The documents that we accept depend on the payment method being used. You can find a list of accepted documents for each payment method below, along with instructions.
Please note – The instructions provided below are there to serve as a guide only. Instructions may differ slightly depending on the browser or device you are using.
If you have any further queries, feel free to contact us at Support.